Are you passionate about providing exceptional customer service and making a real difference in your community? Marshfield Medical Center Credit Union is seeking a dynamic and friendly Member Service Representative (MSR) to join our team! As an MSR, you’ll be at the heart of our mission to offer personalized financial services, build lasting relationships, and help our members achieve their financial goals.

What You’ll Do:

• -Provide excellent service to members by processing transactions with accuracy and efficiency.
• -Assist members with account inquiries, balances, withdrawals, deposits, and loan payments.
• -Promote and educate members on our products and services, offering solutions that best fit their needs.
• -Maintain an accurate cash drawer and ensure all transactions are completed according to policy.
• -Work collaboratively with a dedicated team to create a welcoming, positive environment.

What We’re Looking For:

• -A positive attitude and strong communication skills.
• -Attention to detail and the ability to handle financial transactions with accuracy.
• -Member-focused mindset with a passion for helping others.
• -Ability to work in a fast-paced environment while maintaining professionalism.
• -Previous experience in a customer service or cash-handling role is a plus but not required.

Why Marshfield Medical Center Credit Union?

• -Competitive pay and benefits package, including health, dental, and 401k.
• -Opportunity for career growth and development.
• -Be a part of a community-oriented organization focused on making a positive impact.

If you’re ready to take the next step in your career and become an essential part of our team, we’d love to hear from you! Find the MSR Application HERE.

About the Role

As the VP of Operations & Member Experience, you will oversee MMCCU’s operational processes, ensuring compliance, efficiency, and superior member satisfaction. You’ll lead initiatives to streamline workflows, elevate the member experience, and promote a culture of innovation. This executive-level role requires a strong balance of operational expertise and a member-first mindset.

Key Responsibilities

• -Develop and implement strategies that align operations and member experience with MMCCU’s mission.
• -Oversee core operational functions, including transaction processing, branch operations, technology, and compliance.
• -Ensure regulatory compliance and optimize workflows for efficiency and scalability.
• -Lead and mentor high-performing teams across operational and member-facing functions.
• -Develop and implement strategies to enhance member satisfaction and engagement.
• -Collaborate with executive leadership to foster a culture of innovation, efficiency, and continuous improvement.
• -Report on operations performance to management and the Board of Directors.
• -Implement a strong commercial banking program.

*What We’re Looking For*

Education & Experience:

• -A bachelor’s degree in business administration or a related field is preferred; a Certified Credit Union Executive (CCUE) certification is a plus.
• -Minimum of five (5) years of financial services experience.

Skills & Attributes:

• -Strategic thinker with the ability to balance operational efficiency and member-centric service.
• -Strong leadership, communication, and interpersonal skills.
• -Ability to work independently and manage multiple projects effectively.
• -Commitment to the credit union philosophy and mission.

Work Environment & Physical Requirements

• -Primarily a seated role with occasional standing.
• -Ability to lift up to 30 pounds occasionally.
• -Extended screen time required.
• -Ability to always maintain confidentiality and professionalism.

Why Join MMCCU?

At MMCCU, we believe in taking care of our employees as well as our members. Here are some of the benefits we offer:

• -Competitive Salary – Based on experience and qualifications
• -Retirement Benefits – 401(k) plan with employer contributions (up to 6%)
• -Health, Dental, and Vision Insurance – Comprehensive coverage for you and your family
• -Life Insurance, Short Term Disability, and Long-Term Disability- At no cost to you
• -Paid Time Off (PTO) – Generous vacation policy
• -Parental Leave- To support growing families
• -Professional Development – Investing in our staff is a priority
• -Community Involvement – Be part of a member-owned institution committed to making a local impact by taking advantage of our Volunteer Time Off policy

Apply Today!
Join MMCCU to help shape the future of member experience and operational excellence. To apply, submit your resume and cover letter to srasmussen@mmccu.com. Applications must be submitted by March 12, 2025.

Resumes and cover letters can be sent to srasmussen@mmccu.com.